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Shipping
All orders will be shipped within three weeks from the time that the order is placed. If you have questions as to the shipping status of your order, feel free to contact us at [email protected].
Returns
Photographs may not be returned for any reason other than a damaged product.
Miscellaneous
For other prints and products not featured in the proofing album, contact us at [email protected] or through our contact page at www.bella-muse.com
DAMAGED ITEMS
* Please do not return items damaged in shipment, as doing so will void the shipping insurance.
* Damage claims can only be made on items shipped with insurance.
* Bella Muse requires that all shipments be insured for the replacement cost of the item.
* To begin the process, please contact Bella Muse and alert them to the damage.
* Claims should be made through the original shipping agent. Guidelines for insurance claims vary by carrier so please check with the carrier for specific instructions.
* Be sure to retain all original packaging as well as all pieces of the damaged item, as the shipping agent will request to examine them.
* In the event that you, the recipient, files the claim, Bella Muse will provide you with the necessary insurance information.
* For information on filing a claim through the following carriers, visit:
o United States Postal Service: http://www.usps.com
o United Parcel Service: http://www.ups.com
o Federal Express: http://www.fedex.com
o DHL: http://www.dhl.com
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